1. Scope
This Policy applies to personal information we process through our website, online forms, phone calls, text messages, email communications, quote requests, referral submissions, maintenance requests, job applications, and in-person home service interactions.
This Policy does not replace any separate written agreement, warranty document, disclosure, or employment document that may apply to a specific transaction or relationship.
2. Personal Information We Collect
The information we collect depends on how you interact with We Fix IT Crew. We may collect information directly from you, automatically through the website, and from service providers or referral sources.
Information You Provide Directly
- Contact details: name, phone number, email address, mailing address, property address, and ZIP code.
- Service request details: service needed, project notes, photos or documents you choose to submit, appointment preferences, and property access information.
- Quote and service records: estimate details, project communications, service history, warranty information, and records related to home service, repair, remodel, or maintenance work.
- Referral program information: referrer contact information, referred customer information, referral type, project details, and referral reward eligibility records.
- Maintenance membership information: home maintenance interests, project condition notes, drainage concerns, and preferred follow-up timing.
- Job application information: contact information, work experience, role interest, resume files, availability, and related hiring details.
- Communications: messages, call notes, text-message interactions, email exchanges, and responses to customer service requests.
Information Collected Automatically
When you use the website, we or our service providers may collect technical information such as IP address, browser type, device type, pages viewed, referring pages, date and time of visit, approximate location derived from IP address, and interactions with website features.
Information From Other Sources
We may receive information from referral sources, lead providers, social media platforms, job boards, marketing partners, public sources, or other people who ask us to contact you about home services. Those sources control their own collection and use of information under their own policies.
3. How We Use Personal Information
We Fix IT Crew may use personal information for the following purposes:
- Responding to quote requests, service requests, referrals, maintenance requests, and job applications.
- Scheduling inspections, preparing estimates, documenting project conditions, performing home service work, and providing project updates.
- Communicating by phone, email, text message, or mail about services, appointments, offers, reminders, and follow-up questions.
- Administering coupons, referral rewards, maintenance plans, and customer programs.
- Processing payments, invoices, warranty records, and business records when applicable.
- Improving our website, forms, advertising, customer service, operations, and local home service information.
- Protecting our website, business, customers, employees, and property from fraud, abuse, unauthorized access, or unsafe activity.
- Complying with legal obligations, contractor licensing requirements, insurance requirements, accounting rules, and lawful requests.
4. How We Disclose Personal Information
We may disclose personal information when needed to operate the business, provide services, respond to your request, or comply with law. Recipients may include:
- Service providers: website hosting providers, form processors, CRM providers, scheduling tools, email and text-message vendors, payment processors, analytics providers, IT support, marketing providers, and professional advisors.
- Project support partners: suppliers, subcontractors, inspectors, permitting support, warranty support, and other project-related partners when needed for the requested work.
- Referral and program participants: information needed to administer a referral, coupon, or maintenance request.
- Job application support: job boards, hiring tools, and service providers that help process employment inquiries.
- Legal and safety recipients: regulators, courts, law enforcement, insurance providers, and other parties when disclosure is required or appropriate to protect rights, safety, property, or legal interests.
- Business transaction recipients: parties involved in a potential sale, merger, reorganization, or transfer of part of the business, if applicable.
We do not sell mobile opt-in information, SMS consent records, or phone numbers collected for text messaging to third parties for their own marketing. We may share that information with service providers that help us deliver messages or operate our communications systems.
5. Aggregate And Deidentified Information
We may use information that has been aggregated or deidentified for analytics, reporting, quality control, advertising measurement, service improvement, and business planning. When we maintain deidentified information, we intend to use it in deidentified form and not attempt to reidentify it except as allowed by law or to confirm that deidentification measures are working.
7. Your Privacy Choices
- Targeted advertising and cookie preferences: You may use the privacy choices prompt to accept all cookies or use essential cookies only. If your browser sends a Global Privacy Control or Do Not Track signal, we treat that signal as an opt-out for that browser and device.
- Marketing emails: You may unsubscribe by using the unsubscribe instructions in an email, if available.
- Text messages: You may opt out of recurring marketing or service-related text messages by replying STOP. Message and data rates may apply.
- Cookies: You may use the privacy choices prompt on this website or manage cookies through your browser settings. Some choices are browser-specific and may need to be repeated on each device.
- Access, correction, or deletion requests: You may contact us using the information below to request access, correction, or deletion of personal information we maintain about you, subject to verification and legal exceptions.
8. Children
Our services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If a parent or guardian believes a child provided personal information to us, please contact us so we can review and delete the information where appropriate.
9. Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, form, email, text message, or storage system can be guaranteed to be fully secure. You should avoid sending sensitive information through website forms unless it is necessary for the request.
10. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy. Retention periods may depend on the type of information, the service requested, warranty or project records, accounting needs, legal obligations, dispute prevention, insurance requirements, and business operations.
11. Changes To This Policy
We may update this Policy from time to time. When we update it, we will revise the effective date on this page. If changes are material, we may provide additional notice through the website or another reasonable method.
12. Contact Us
If you have questions about this Policy or want to submit a privacy request, contact We Fix IT Crew using the information below.
We Fix IT Crew4375 Keith St #1038, Cleveland, TN 37312
Phone: (423) 521-2623
Website: Contact We Fix IT Crew